CUSTOMER SERVICE
Our goal is to provide you with apparel that will inspire you to live a life worth imitating. We are here to help answer any questions and to make your Barnabas shopping experience a positive one. Please contact us with any questions you might have.

Barnabas Clothing Co.
556 S. Fair Oaks Ave. - Suite 101-256
Pasadena, CA 91105

FREQUENTLY ASKED QUESTIONS

WHAT DOES BARNABAS STAND FOR?
It's a name with purpose chosen to represent a brand with a purpose. Barnabas means Son of Encouragement… and the brand sets out to do just that. In addition to providing a unique and trendy line of shirts, Barnabas will inspire and encourage by showing others A LIFE WORTH IMITATING. Societies throughout the world settle for what "everyone else is doing" and call that normal.

A LIFE WORTH IMITATING stands up and says I want to set an example… I want to do something more… I want to live a Barnabas lifestyle. Our logo represents two straight lines with one making a ripple effect symbolizing how a LIFE WORTH IMITATING can affect others through encouragement and example. And Barnabas Clothing is no exception… 10% of all sales is donated to an organization that has inspired us, Living Room International.

WHAT IF YOU DO NOT HAVE MY SIZE IN STOCK?
Due to the demand of Barnabas Clothing's launch, our inventory runs out fast. We encourage you to be on our email list to be notified of the replenishing of inventories.

DOES BARNABAS HAVE SIZING CHARTS?
Yes, we do! There are sizing charts on each product page that indicate the measurements for each size.

WHERE ARE BARNABAS PRODUCTS MANUFACTURED?
All of Barnabas products are printed/made in the United States. 

DOES BARNABAS HAVE GIFT CERTIFICATES?
Yes! Click here to see Gift Certificates.

Barnabas Gift Certificates are provided by PayPal and are subject to PayPal Gift Certificate Terms.
If a recipient's email address is indicated on a printed gift certificate, it may be redeemed only by the owner of that email address. If a gift certificate is sent to the wrong email address or is lost, it can be canceled or refunded at no charge within 60 days of the purchase date. Recipients must have a PayPal account or sign up for one in order to redeem their gift certificates. This safeguard is intended to protect all parties involved.

IS PAYPAL THE ONLY PAYMENT OPTION YOU HAVE?
Currently, PayPal is the only option for paying. Paypal accepts all major credit cards. Learn more about how great PayPal is by clicking here. We will be offering other payment options very soon.

HOW MUCH OF MY PURCHASE IS DONATED TO LIVING ROOM INTERNATIONAL - AFRICA?
10% of your purchase is sent directly to the Living Room International in Western Kenya, Africa. Thank you for making a difference!

HOW CAN I GET INVOLVED WITH WHAT BARNABAS IS DOING?
Live a life worth imitating! Share our story with your friends, become fans on Facebook, and follow us on Twitter. Coming in 2012 you will be able to be a part of Team Barnabas. More information will be available in the new year. Make sure you are on our Email List to be one of the first to be notified. Click here to join our email list!

HAVE OTHER QUESTIONS?
If you have any other questions that we did not answer here, please fill out our contact form and we will get back to you as soon as we can.

ORDERING

PAYMENT OPTIONS
Through PayPal, we accept American Express | Discover | MasterCard | Visa Non-US Accounts: No checks or money orders can be accepted.

PAYPAL®
Want to pay with PayPal®? We're down with that. Use your existing PayPal® account, or create one if you don't have one. Anybody with an email address can use PayPal®, and it's a completely secure, as it pulls funds from your credit card, debit card, bank account or your PayPal® available balance.

To make a Barnabas purchase with PayPal®, just checkout at BarnabasClothing.com, then select PayPal® when asked how you want to pay.

What are the benefits of PayPal®?
It's respected, safe and secure. Your credit card and bank numbers are never seen by the merchant. It's easy and you can use all major credit cards (Visa, MasterCard, Discover Network, and American Express), as well as all major debit cards and direct transfers.

Is PayPal® secure? Totally. PayPal® guarantees 100% protection against unauthorized payments sent from your account.

How do I sign up for PayPal®? Just create a PayPal® account if you don't have one. Within minutes you'll be ready to make your purchase. (Note: credit card information is not required to sign up for PayPal®). Sign Up for PayPal® Now

SALES TAX
State and Local Taxes: Barnabas charges sales tax based on the tax laws of the state your order is shipped to. All applicable state and local sales taxes will appear on the Order Review page during your Checkout process.

PRICING POLICY
Shopping Cart: Placing an item in your Shopping Cart does not guarantee price. If you wait a few to make your purchase, the price may change. Make sure you checkout soon after you place items in shopping cart.

Price Accuracy: We do our best to make sure all pricing is correct. If we make a mistake on your order, please contact customer service.

CANCELLING AN ORDER
Once your order has been processed for shipment it can't be cancelled or updated. Contact customer service if you have any problems with your order.

SHIPPING INFORMATION
We ship your purchase quick to get you your Barnabas Clothing fast. Deliveries are made 1-2 business days after checkout, pending credit card approval (Sorry, no holiday or weekend delivery). You will receive an email when your items are shipped with a tracking number.

RETURNS & EXCHANGES

RETURN POLICY
Barnabas Clothing Return Policy: Have a return? No worries. We offer a "Satisfaction Guarantee" policy on all purchases. Just ship your purchase back in the condition you received it, in the original bag/box and with the tags on it anytime within 30 days from the purchase, and it's all good.

EXCHANGES
Contact us for any exchanges that apply to a Return Policy. For exchanges, your credit card statement will reflect a credit for the returned item(s) and a charge for the new item(s). If your item is out of stock we will refund the returned item(s).

REFUNDS
Please allow 10-14 business days to process your return. Your refund will be processed based on how you placed your original order. Credit Card orders will see the credit on the card's next statement.

RECEIPTS
Include your receipt with your return or exchange. If you do not have a receipt, you can either exchange or you be given merchandise credit for the current price of the item you are returning.

SHIPPING FEES
We can't refund your original shipping fees, but if we shipped you the wrong item or the item was damaged in transit, we'll refund all your shipping charges, no problem (Don't forget to save your packing slip as your receipt).

SHIPPING

SHIPPING RATES
Shipping rates will be calculated at checkout. You will receive an email when your item is shipped with a tracking number for your package.


IF I AM LOCAL CAN I PICK UP MY ORDER INSTEAD OF PAYING SHIPPING FEES?
Yes! If you are local to the Los Angeles area and you would like to avoid shipping fees, simply choose 'Local Pick Up' when you checkout. Then we will contact you directly to schedule your product pick up time. 

INTERNATIONAL SHIPPING
International shipping costs are based on number of items purchases, the weight of the package, and the destination where the package is being shipped. International shipping will be calculated during checkout. You will receive an email when your items are shipped with a tracking number that can give an approximate delivery date. International delivery dates cannot be guaranteed. We cannot offer free shipping or returns on international orders at this time.

PRIVACY POLICY

We value our relationship with you and your privacy is very important to us. We will protect your personal information and our servers are secure. Below is a heads-up with information that we may ask for, how and why we collect it, your options and what we do to safeguard all.

In this policy, the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified or contacted, such as your name, address, e-mail address, or telephone number.

CONSENT TO USE
When you provide personal information to Barnabas Clothing, you are consenting to the manner in which Barnabas Clothing will collect, use, disclose and otherwise manage your personal information, as set forth below. Rest assured that Barnabas Clothing will exercise the utmost care and caution in handling your personal information and in disseminating it only pursuant to the terms of this privacy policy.

MAKING PURCHASES
When you place an order with Barnabas Clothing, we ask you to provide Payment Method, Credit Card Account Number and Expiration Date (if applicable), Name (as it appears on credit card), "Bill To" Address (as it appears on your credit card statement), "Ship To" Address (if different from billing address), Daytime Phone Number, Email Address.

This information is necessary to process your order, and we assure you that your personal information is transmitted over secure servers. When we process a credit card transaction, your information is forwarded directly to our credit card processor for authorization. We further guarantee you will only pay for authorized items that you have ordered.

ONLINE REGISTRATION
Registering is fast and easy and makes for a quicker checkout the every time. You don't have to register online, but it makes your checkout easier each time you shop and you will also be emailed special offers.

CUSTOMER COMMUNICATION
When you communicate with Barnabas electronically, you are giving your consent for us to communicate with you electronically. This gives your consent that all agreements, disclosures and notices that we provide electronically will satisfy legal requirements that need to be in writing.

POLICY CHANGES
Barnabas reserves the right to change any of its policies as permitted by law. If there are any policy changes we will notify you by posting the changes on the Barnabas website.